Should the appliance be integrated or be raised on a plinth, the appliance would have to be removed by yourself before work is carried out. If your appliance cannot be easily accessed to facilitate the repair we reserve the right to charge you the full labour rate. Should your appliance repair require the services of two or more repair engineers e.g. repairs to tumble dryers which are stacked on top of a washing machine and additional labour cost of £45.00 will be incurred, unless you make provisions to remove the appliance yourself.
On our first visit to inspect the appliance an initial assessment of the surrounding area will be carried out, photographs may be taken of any floor damage or cabinet damage prior to work being carried out. This will also be noted on the engineers job sheet which he will have you sign to say you agree with the findings. You shall provide safe and sufficient access for installation or removal of any goods. Whilst we will take care to install or remove appliances without damage to flooring or adjacent fittings, we cannot be liable for such damage unless it was due to our negligence. We will endeavour to notify you if we believe insufficient access is available and you may cancel your contract if you do not wish to take the risk of damage to the surrounding area. Any damage must be reported to the engineer at the time of the visit or within 24 hours to the Service Manager.
If at the time of the call out the fault is found to be as a result of misuse, neglect, poor installation, or the appliance type or fault is not as originally described we reserve the right to charge you the full call out fee.
We do not accept liability for any losses which you may incur before, during, or after, us providing our products/services. This includes, but is not limited to; food loss and laundry costs.
Free parking or a valid permit to part must be provided to the engineer attending to your repair on behalf of DLR Appliance Services Ltd. If this is not the case, you may be charged for parking.