DLR APPLIANCE SERVICES LTD
TERMS AND CONDITIONS
Our one off fixed charge covers you against the cost of the service engineers call out and diagnostics of the appliance no matter how long the engineer is there or for how many visits it takes them to repair the fault. The focus of the repair is based on the description of the fault we have been given.
Any spare parts required will be charge for separately (unless specifically stated otherwise). If we are unable to repair your product due to parts being obsolete/unobtainable or the product is simply uneconomical to repair then you will still be charged the call out rate. A report will then be sent to the manufacturer for a possible resolution on your behalf.
We aim to repair most domestic appliances, but the manufacturer, appliance type, model and age will have a major influence on whether we can promptly obtain replacement part(s) and ultimately complete the repair. It should also be noted that once a specific appliance is no longer made the manufacturer will only stock replacement parts for a given period
Payment for the repair is due upon completion of the work carried out, this can be made by credit card on the day or by BACS transfer. Payment for any parts that are to be ordered must be paid for on the return visit.
Our engineer will visit on the agreed date and time to carry out the repair to your appliance. If at the time of the call out any required part(s) are unavailable our service engineer will order the parts immediately through the office. The customer is then contacted directly by the office to arrange another suitable call out for the appliance to be repaired. This is usually within 2 working days, unless parts are out of stock. If we are unable to obtain spare parts from our suppliers to repair the appliance, then we will be unable to fix your machine and you will still be charged the full call out rate.